How do I claim a promotion?
To claim a promotion, first log in to your account. Navigate to the dedicated promotions section where all active offers are listed. Read the specific terms for the offer you want, click the opt-in button, and then perform the required action, such as making a deposit. Always opt in before you deposit to ensure the bonus is applied.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt in to the promotion before completing the deposit. Other reasons may include using an ineligible payment method or not meeting the minimum requirements specified in the terms. Check the specific offer details in your account to see if your transaction met all the necessary criteria.
Can I use two promotions at once?
Generally, most promotions cannot be stacked or used simultaneously. Typically, once you activate one offer, you must complete its requirements or cancel it before opting into another. Please check the terms of each specific offer to see if it allows for concurrent use with other active bonuses.
Where do I check the terms for a specific promotion?
Every promotion listed in your account has a direct link to its specific terms and conditions. Clicking this link will provide you with the full, legally binding details regarding wagering requirements, eligible games, and time limits. We recommend reading these thoroughly before opting in to any offer.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you are using a mobile browser or the official app, you can view, opt into, and track your progress on any available offer. The process is identical to the desktop version, ensuring a seamless experience across all your devices.
What happens if I forget to opt in?
If you make a deposit or place wagers without first opting in to a promotion, the system usually cannot apply the bonus retroactively. To avoid this, always make the promotions section your first stop after logging in. If you encounter an issue, you can contact support, though opt-in rules are generally strict.
Can I cancel an active promotion?
In many cases, you can request to cancel a bonus; however, this often means forfeiting any winnings generated from that bonus. We suggest checking the specific terms of the offer or contacting customer support to understand the consequences of cancelling an active promotion before you proceed.
How do I find out when new promotions are released?
The best way to stay updated is by regularly visiting the promotions section of your account. Additionally, keeping notifications enabled for the app or checking your registered email will ensure you are alerted as soon as new offers, tournaments, or seasonal events become available for Philippine players.