jiliday
1. Introduction and Scope
Welcome to jiliday. This Privacy Policy describes how we handle your personal data when you access our services. This policy applies exclusively to users located in the Philippines.
This policy governs your interaction with our platform. It does not apply to third-party websites or services that you may visit via links on our site. Once you leave our domain, we have no control over the privacy practices of those external entities.
2. Personal Information We Collect
To provide a secure and seamless gaming experience, we collect the following categories of information:
- Account and Identity Data: Information provided during registration such as your name, date of birth, and contact details to establish your identity.
- Verification Documents: Copies of government-issued IDs provided during the Know Your Customer (KYC) process to prevent underage gaming and identity theft.
- Payment Data: Transaction history and payment method details used for deposits and withdrawals, processed through our partner payment providers.
- Gaming and Transaction Activity: Records of games played, bets placed, and winnings to manage your account and detect irregular patterns.
- Technical Data: IP addresses, browser type, device identifiers, and operating system details to optimize performance and enhance security.
- Support Communication: Records of your interactions with our support team to resolve queries and improve service quality.
3. How We Collect Data
We gather information through three primary channels:
- Directly from You: When you create an account, upload verification documents, or contact our support team.
- Automatically: Through cookies and similar tracking technologies as you navigate our website.
- Third-Party Providers: From our partner service providers, such as identity verification services and payment processors, to ensure account validity.
4. Why We Use Data
Your data is used strictly for legitimate operational purposes, including:
- Account Management: Creating, maintaining, and managing your user profile.
- Financial Transactions: Processing deposits and withdrawals securely.
- Verification: Confirming your age and identity to comply with gambling regulations.
- Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
- Personalization: Tailoring the displayed content to improve your user experience.
- Legal Compliance: Fulfilling statutory obligations applicable to online gambling operators in the Philippines.
- Marketing: Sending promotions only if you have explicitly consented to receive them.
5. When We Share Data
We do not sell your personal data to third parties. We only share information in the following circumstances:
- Service Providers: With partner payment processors, KYC verification services, and technical infrastructure providers necessary for our operations.
- Legal Requirements: When required to do so by law or in response to a valid request from relevant regulatory authorities.
6. How We Protect Data
We employ robust security measures to safeguard your information:
- Encryption: Using industry-standard encryption protocols for data in transit.
- Access Control: Restricting internal access to personal data to only those employees who require it for their job functions.
- Isolation: Payment data is isolated and handled through secure gateways.
- Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.
7. Cookies and Tracking
We use cookies to enhance your browsing experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: The right to request a copy of your data and correct any inaccuracies.
- Deletion: The right to request the erasure of your personal data.
- Portability: The right to receive your data in a structured, machine-readable format.
- Objection and Withdrawal: The right to object to certain processing activities or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on this site. Note that even after account closure, certain data must be retained to comply with gambling and anti-money laundering rules.
9. How Long We Retain Data
Personal data is retained for the duration of your active account relationship with us. Following account closure, we continue to store specific information for the timeframe required by applicable law in the Philippines to meet regulatory and legal obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove the associated personal data.
Parents or legal guardians who suspect a minor has registered an account are encouraged to report this via our Support page.
11. Cross-Border Transfers
Some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our privacy standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.
13. Contact Us
If you have any questions or concerns regarding your privacy or the way we handle your data, please reach out to us through the official communication channels available on our Support page.